Prohibited & Restricted Items
For safety, legal compliance, and to protect all customers, certain items are strictly prohibited from being stored in CrateHouse crates.
We do not allow hazardous materials, illegal goods, perishable items, living organisms, or high-risk valuables to be stored under any circumstances.
This includes (but is not limited to):
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Flammable or explosive materials
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Fuel, gas bottles, chemicals, fireworks
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Illegal substances or stolen goods
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Firearms or weapons
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Food, plants, soil, or organic materials
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Animals or living organisms
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Cash, jewellery, precious metals, or irreplaceable valuables
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Wet, leaking, or odour-emitting goods
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Certain items such as electronics, furniture, tools, and recreational equipment may be stored but are kept at the customer’s own risk. Customers are strongly encouraged to arrange independent insurance where appropriate.
Crates must be packed safely and within weight limits. CrateHouse reserves the right to refuse, isolate, or remove goods that breach our policy.
For full details, please refer to our Prohibited Items & Acceptable Goods Policy.
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Privacy Policy
CrateHouse respects your privacy and is committed to protecting your personal information.
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When you create an account or use our services, we collect basic information such as your name, contact details, address, and payment information.
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This information is used to manage your storage, process payments, organise deliveries, and communicate with you about your account.
Payment details are processed securely through trusted third-party providers. CrateHouse does not store full credit card details on its systems.
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Our warehouse is monitored by 24/7 CCTV for safety and security purposes.
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We do not sell or share your personal information with third parties for marketing purposes. Information may only be shared with trusted service providers (such as payment processors or software systems) or where required by law.
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You may request access to or correction of your personal information at any time by contacting us.
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For full details on how we collect, store, and manage personal information, please refer to our Privacy Policy.