Smarter Storage for Modern Living

CrateHouse is a West Australian–owned and operated storage business designed to bridge the gap between bulky storage units and having no storage at all.

As living spaces shrink and traditional storage becomes costly and inconvenient, we offer a smarter alternative. Our compact storage crates are on wheels, easy to move, and designed to fit into lifts and stairwells—making them ideal for apartments, offices, and inner-city living.

We deliver the crates to your door, collect them when you’re ready, and store them securely. You only pay for the space you use, with the flexibility to scale up or down whenever your needs change—no wasted space, no long-term commitments, and no oversized storage units.

Getting Started with CrateHouse

How It Works

Getting started with CrateHouse is simple. Choose how many crates you need, sign up online with no contracts, and decide whether you’d like to collect your crates yourself or have them delivered. Pack at your own pace, then return or book collection and we’ll store them securely. You only start paying for storage once your items are stored, and you can access your crates in person at any time.

Choose Your Storage

Select the number of crates you need and add any optional extras. You only pay for the space you use and can scale up or down at any time — no long-term commitments.

Account & Payment

We’ll need your name, contact details, and address to set up your account. Payments are processed securely online. Storage charges begin once your packed crates are placed into storage, while delivery fees are charged only after delivery or collection is completed. Uploading a photo ID is recommended to make future access faster and more secure.

Collect or Deliver

Choose the option that works best for you. Self collection and drop-off from our warehouse is the most cost-effective choice and offers maximum flexibility. If you prefer delivery, we’ll bring empty crates to your home or workplace and collect them once packed.

Storage & Access

Once stored, your crates remain fully accessible. You can visit the warehouse to access your items at any time without checking a crate out, or arrange to collect or redeliver a crate whenever you need it.

Book Online

0402 270 333

Walk-In

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Accessing Your Items

CrateHouse gives you flexible, straightforward access to your stored belongings. You can Check Out and take them home, Access On Site or get them Delivered where you need.

While we recommend letting us know in advance when you plan to visit, you’re still welcome to arrive without notice. If your crates aren’t immediately available, you may be asked to wait briefly while we retrieve them.

A comfortable waiting area is available while your crates are brought down from storage. Once ready, your crates will be placed in a private access area, allowing you to sort, add, or remove items at your own pace.

There is no cost to access your items on site.

Checking Out Individual Crates

You don’t need to retrieve all of your storage to access what you need. Customers can check out individual crates, making it easy to access specific items without handling everything at once. Checked-out crates can be taken away and returned whenever you’re ready.

Finding the Right Crate

Each crate is assigned a unique crate number, which is visible in your online account once your storage is set up. If you choose to add descriptions when packing, these will also appear in your account to help identify what’s inside each crate.

You’ll also receive a physical logbook with your first crate, allowing you to manually record contents if you prefer an offline reference.

Simple, No-Hassle Access

Crates are stored in a way that keeps them accessible, meaning there’s no need for long notice periods or costly redeliveries just to reach your belongings. Whether you need one item or an entire crate, access is designed to be quick, private, and stress-free.

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How Delivery Works

CrateHouse delivery is designed to be simple, flexible, and transparent. Whether you’re receiving empty crates or having packed crates collected or returned, our delivery service is built to work around your schedule and access requirements.

Booking a Delivery

Deliveries can be organised online or over the phone once your account is set up. You’ll be able to select your preferred delivery window, with all delivery costs clearly outlined in advance.

Delivery fees can either be prepaid at the time of booking or charged after completion, depending on your preference.

CrateHouse will contact you on the day of delivery to confirm timing and access.

Receiving Empty Crates

Empty crates can be delivered directly to your home or workplace. A responsible person must be present at the time of delivery — crates cannot be left unattended in public spaces, on verges, or in common areas without access approval.

Our crates are compact, wheeled, and designed to fit through lifts, hallways, and stairwells, making them suitable for apartments and tight-access locations.

Packing at Your Pace

You can take as much time as you need to pack your crates. Storage charges only begin once packed crates are checked in and placed into storage.

Collection of Packed Crates

When you’re ready, book a collection online or over the phone. Packed crates must be accessible at the agreed time. Depending on access conditions, collections may incur additional removalist or handling costs, which will be discussed in advance where applicable.

Once collected, crates are transported back to the warehouse and checked into storage, at which point your storage subscription begins.

Redelivery & Check-Out

If you need your crates returned, you can book redelivery for individual crates or multiple crates. Checked-out crates remain on subscription while in your possession and can be returned to storage at any time.

A Flexible Alternative

Delivery is optional. Customers who want the most cost-effective solution can self collect and return crates directly to the warehouse, avoiding delivery fees while maintaining full flexibility and access.

Available Delivery times can be found when booking your crates

Bookings can be re-scheduled or changed over the phone

Additional Charges may be Incurred for delivery difficulties such as stairs and long driveways

Crates can be held as long as needed before pickup is required

Self Check-In & Check-Out

CrateHouse allows customers to collect and return crates themselves, giving full control over timing while keeping costs low. Self check-in and check-out is the most flexible and cost-effective way to manage your storage.

Collecting New Crates (Self Check-Out)

When you arrive at the warehouse, speak with reception and let us know how many crates you’d like to collect. If you’re new to CrateHouse, our team will complete your onboarding before proceeding.

Once onboarded, your crates will be allocated to your account and brought down from storage into the loading zone. From there, you can load the crates into your vehicle or trailer. Staff are available to assist if needed.

You can then take the crates home, pack them at your own pace, and securely lock them once filled. When you’re ready, return the packed crates to the warehouse for storage.

Returning Packed Crates (Self Check-In)

Bring your packed and locked crates back to the warehouse during operating hours. Let reception know you’re returning crates, and our team will check them in and place them into storage. Your storage subscription begins once the crates are stored.

Checking Out Existing Crates

If you already have crates in storage and would like to access them, let reception know which crate numbers you’d like to check out. While your crates are retrieved, you’re welcome to wait in the waiting area.

Once your crates are ready, they’ll be brought to the loading zone where you can load them into your vehicle. You may load the crates yourself or request assistance from our team.

Checked-out crates remain assigned to your account and continue to incur their normal subscription fee while they are in your possession. Subscriptions for individual crates only end once the crates are returned empty and checked back into the warehouse.

Crates can be kept for as long as you need and returned to storage at any time.

Simple, Flexible, and Cost-Effective

Self check-in and check-out gives you maximum flexibility without delivery fees. You choose when to collect, pack, return, or re-access your crates — all on your schedule.

Pricing & Subscriptions

CrateHouse pricing is simple, transparent, and built around flexibility. You only pay for the storage you use, with no lock-in contracts or oversized storage commitments.

Full pricing amounts can be found on our Pricing page.

How Pricing Works

Your subscription consists of two parts:

Monthly Service Fee

A flat monthly service fee applies to all active customers. This covers account management, warehouse access, digital tracking, administration, and ongoing support.

Monthly Fee Per Crate

Each crate assigned to your account incurs a monthly storage fee. The more crates you store, the more space you use. Crates can be added or returned at any time.

Subscriptions are billed monthly in advance.

When Payments Start & End

Storage charges begin once packed crates are checked in and placed into storage.
If a crate is checked out and in your possession, it remains on subscription.
Subscription payments for individual crates end only once the crate is returned empty and checked back into the warehouse.

There are no long-term contracts. You can scale your storage up or down at any time.

Delivery & Collection Fees

Delivery services are charged separately from storage.

Delivery and collection are charged one way (one charge for delivery, one charge for pickup).
Customers may choose to prepay for deliveries or be charged after completion.
Additional handling or removalist fees may apply depending on access conditions (for example: stairs without lift access, difficult loading zones, long carry distances, or restricted access).

If a delivery cannot be completed due to customer-related issues — such as no one being present, inaccessible premises, or incorrect details — the delivery fee will still apply.

Customers looking to minimise costs can choose self check-in and check-out at our warehouse, avoiding delivery fees entirely.

Bonds

A bond is taken for each crate assigned to your account. Bond amounts are listed on the Pricing page.

Bonds are typically organised prior to crate allocation, and customers will be contacted in advance to arrange payment where required.

The bond acts as security against damage or loss. Bonds are fully refundable once the crate is returned empty and in reasonable condition.

“Reasonable condition” means the crate maintains full functionality — including structural integrity, wheels, handles, and locking mechanisms. CrateHouse will never supply a crate with limited functionality, and we expect crates to be returned in the same working condition (allowing for fair wear and tear).

Late or Missed Payments

Subscriptions are billed monthly in advance. Late payments may incur additional fees and may result in restricted access to stored items until resolved.

Transparent & Scalable

CrateHouse was built to eliminate hidden fees and unnecessary storage costs. You stay in control — add crates, return crates, choose delivery or self-service — and only pay for the space you actually use.

For full pricing amounts and current rates, please refer to our Pricing page.

Security & Warehouse

CrateHouse is built around secure handling, controlled access, and organised storage. Our warehouse systems are designed to protect your belongings while keeping them accessible when you need them.

Individually Assigned & Tracked Crates

Each crate is allocated to your account and tracked through our digital management system. Every crate has a unique identifier, allowing us to accurately manage storage, retrieval, and check-in procedures.

Customers secure their crates with their own lock before storage. Once checked in, crates remain sealed until accessed by you.

Controlled Warehouse Access

Access to the warehouse is managed through reception during operating hours.

Customers must check in on arrival, and staff retrieve requested crates from storage. Crates are brought to a designated private access area where you can sort, add, or remove items comfortably.

Customers do not independently access storage racking or other stored crates. This ensures security, organisation, and safe handling at all times.

Advance notice for access visits is preferred, though we aim to accommodate walk-ins where possible. A waiting area is available if retrieval time is required.

Monitored & Secured Facility

The warehouse is monitored by 24/7 CCTV surveillance.

Outside of operating hours, the facility is fully locked and secured. There is no customer access after business hours, ensuring the safety and integrity of all stored items.

Access to stored crates is only available while staff are on site.

Organised Indoor Storage

All crates are stored indoors in a structured warehouse environment designed for safe stacking, handling, and efficient retrieval. Our modular storage system allows crates to remain accessible without long notice periods.

Crates are never supplied with limited functionality, and we maintain operational standards to ensure they remain safe and usable throughout their lifecycle.

Professional Handling & Facilities

CrateHouse staff manage crate movement within the warehouse, including stacking, retrieval, and check-in. This reduces the risk of damage and ensures consistent handling standards.

Our warehouse includes:

A controlled reception area
A designated loading zone
A private customer access space
A waiting area

These systems allow us to balance accessibility with security — giving customers convenient access while maintaining a safe and structured storage environment.

Prohibited & Restricted Items

For safety, legal compliance, and to protect all customers, certain items are strictly prohibited from being stored in CrateHouse crates.

We do not allow hazardous materials, illegal goods, perishable items, living organisms, or high-risk valuables to be stored under any circumstances.

This includes (but is not limited to):

Flammable or explosive materials
Fuel, gas bottles, chemicals, fireworks
Illegal substances or stolen goods
Firearms or weapons
Food, plants, soil, or organic materials
Animals or living organisms
Cash, jewellery, precious metals, or irreplaceable valuables
Wet, leaking, or odour-emitting goods

Certain items such as electronics, furniture, tools, and recreational equipment may be stored but are kept at the customer’s own risk. Customers are strongly encouraged to arrange independent insurance where appropriate.

Crates must be packed safely and within weight limits. CrateHouse reserves the right to refuse, isolate, or remove goods that breach our policy.

For full details, please refer to our Prohibited Items & Acceptable Goods Policy.

CrateHouse respects your privacy and is committed to protecting your personal information.

When you create an account or use our services, we collect basic information such as your name, contact details, address, and payment information.

This information is used to manage your storage, process payments, organise deliveries, and communicate with you about your account.

Payment details are processed securely through trusted third-party providers. CrateHouse does not store full credit card details on its systems.

Our warehouse is monitored by 24/7 CCTV for safety and security purposes.

We do not sell or share your personal information with third parties for marketing purposes. Information may only be shared with trusted service providers (such as payment processors or software systems) or where required by law.

You may request access to or correction of your personal information at any time by contacting us.

For full details on how we collect, store, and manage personal information, please refer to our Privacy Policy.

Prohibited Items Policy

Privacy Policy

CrateHouse for Business

CrateHouse offers flexible, scalable storage solutions designed to support growing businesses, mobile operators, and seasonal industries. Whether you need short-term overflow storage or a long-term operational system, our modular crates give you control without the cost of large fixed storage units.

Flexible Inventory Storage

Businesses can use CrateHouse to store excess stock, seasonal inventory, promotional materials, or equipment without committing to large warehouse spaces.

Add crates as your business grows and return them when demand slows — only pay for the space you actually use.

Ideal for Mobile & Trade-Based Businesses

CrateHouse is well suited for:

Tradies storing tools and equipment
Event and pop-up brands
Market stall operators
Contractors between jobs
Seasonal operators (fishing, diving, camping industries)
E-commerce brands with rotating stock

Individual crates can be checked out as needed, making it easy to access specific equipment without disturbing everything else.

Cost-Effective & Scalable

Instead of leasing expensive commercial space or oversized storage units, businesses can scale storage up or down month-to-month. Self check-in and check-out keeps costs low, while delivery options provide convenience when required.

There are no long-term lock-in contracts, giving businesses flexibility during growth or seasonal changes.

Operational Convenience

Businesses can:

Check out individual crates for projects
Access items in person during operating hours
Track crate numbers and descriptions through their account
Rotate equipment in and out without rebooking full deliveries

CrateHouse provides a practical storage extension to your business operations.

Built for Modern Business

With transparent pricing, modular storage, and flexible access, CrateHouse bridges the gap between self-storage units and full warehouse leasing — giving small to medium businesses a smarter way to manage space.

Our crates are built for strength and security while remaining lightweight and easy to manoeuvre. Each unit features comfortable rope handles and smooth-rolling wheels, making solo transport or longer moves simple and efficient. With a 220-litre capacity, watertight seals, and three locking latches, your belongings stay protected from dust, moisture, and damage. Sturdy yet practical, these crates keep your items safe, organised, and ready whenever you need them. They Crates are highly stackable. Multiple Crates can fit in most cars and they are even more perfect for ute trays and vans!

Our Crates

Strong. Secure. Effortlessly Mobile.

Why Use CrateHouse?

Declutter Your Home

Maddie and Jack used CrateHouse to change their garage from Picture (a) to Picture (b) and didn't have to break the bank to do it.

Use CrateHouse to transform storage areas and free up space for larger items or to just get some breathing room! Items you stored are just a call away.

FAQs

How many boxes can I hold?

You can hold as many boxes as you need. There are no limits with CrateHouse.

How long can I check boxes out for?

You can check out your boxes for as long as you need!

How do I get additional or return empty boxes?

The same way you got your original boxes, you can use any of the collection methods to return or checkout fresh boxes.

How long do I have to Pack the Boxes?

You can hang onto the boxes as long as you want. If you want to keep them at home that it completely fine.

How long is delivery time?

Delivery is often within a week of scheduling. You can see the allocated time when booking your boxes in 'My account'

Can I collect the boxes myself?

Absolutely! We encourage any customer to collect their own boxes and avoid delivery fees. We do recommend notifying us 24 hours before to avoid wait times.